Jacks Small Engines Reviews

Wrong part, because the newer compressors have an "o" after the part number, but they never asked for the serial number so they got it wrong. When I told them it was wrong a women looked for the diagram and couldn't find, so she told me to go to the manufacturer and get it for them, which they should have done. When returning the part, I had to pay the postage. Still waiting for the refund, crossing my fingers. Communication went dead when I asked about having to pay the postage. I went to another vendor and things went awesome in comparison.
I hate to give 1 star reviews because I have a business of my own but I don't know why I should give any more stars.

My wife selected Jack's while I was hospitalized and she needed pick up and delivery which is a service they provide. Our Gravely ZT mower wouldn't crank and needed general service. Around $1800 later our Gravely was ready. Keeping in mind this equipment has always maintained up until my recent illness. Jack's replaced a set a never used spark plugs and kept them, removed Approximately $50 worth of lighting equipment, removed my K&N(lifetime air filter)replacing it and kept the good one. They replace deck pulleys with no apparent problems? By now hopefully you'll be able to see they took a machine with only minor problems, looked for easy replacement opportunities they could over charge to replace and ran up a repair bill that probably exceed the value of the mower. In all honesty this repair reflected on days when sleazy repair shops feasted on women customers. Obviously I can't speak to their motives but I can say I'm committed to never being ripped off like this again.

We needed a new steering shaft for our riding zero-turn mower. Using the diagrams on the website, we were able to identify the part we needed, clicked to add to cart and proceeded through the easy payment process. I received an email right away with the receipt and soon after, I received another email saying my part has shipped. Within 2 days I had my part and am ready to mow when the weather warms up. I will be doing more business with Jack's in the future. Thank you for such a flawless shopping experience

I ordered two key at 2 am online for $7 plus dollars, shipping stated $8 and some change. When the order was place shipping went up to $29 plus dollars. I canceled the order on the web site. I called the company at 12. Noon EST the same day to cancel the order. The guy I spoke to said the order was packed and on the truck with 500 other box and could not be canceled. I find that very had to believe this company with all the complaints filed against it on file with the better business b. I told him that I will refuse the package and dispute it with my credit card and file a complaint. He stated do what I want the order could not be canceled. He stated shipping was expensive because it goes though Canada and is shipped by the post office. The guy must not be knowledgeable how mail is shipped to Alaska. He then state he would see about getting shipping reduced but could not promise anything because I’m the one that place the order. I believe this company is scamming. Why would it give one price on shipping and then only after the order is placed it increases three fold without the ability to cancel the order and on the truck ready to ship in less than 10 hour, I find hard to believe. Watch out Amazon jacks is taking over !

Very poor service- I ordered 4 mower parts, and 2 were showing in stock, Jacks' emails confirmation states 2 are in stock and they are awaiting supplier to deliver the other 2 on order- a week later I get an email saying order cancelled, and a refund has been processed. No apologies , no one contacting me to discuss the order whatsoever. I should have looked the their Reviews first !!

I ordered an Aerator but then found one locally. I called Jacks customer service and they answered immediately, were extremely friendly and offered to cancel my order and refunded me the money. I was so impressed. I will definitely order from Jacks in the future.

Just put the starter on and it broke as soon as we tried to start it. I wished I had read the reviews on this business before I bought it because I would of never purchased it. I would like to get back our money on this if we have to send back we will. I had to rate this but it didn't have the 0 as a option. Had to give it a one but it doesn't deserve it.

The pellet stove was on sale, and suppose to ship within n a couple weeks of the shipping date. My money was held onto for two months, and then I was refunded. Some businesses advertise sales, and then hold the cash. I have seen this alot on eBay from small time sellers.
I bought a better stove for slightly more from the home company.

Avoid this place at all cost. They stole my money. I had to get my credit card company to go after them to get my money back. 2 months of hassle just because I told them to make sure they don't ship me a damaged item. They went ahead and canceled my order without letting me know because they were actually sending me broken equipment and then didnt want to return my money. Total scammers. Buy at your own risk! These people are worse than Nigerian scammers. Worst place I've ever done business with. I would give them negative 100 stars if it was possible. $#*! these people.

I had order 10 diafram for 5hp engines, took a mo. To get the product, because it had to be backorder, meantime i fount out this is not a secure site, my card was hacked, someone used a atm machine to steel $135.00 i was not very happy? I would never use this site again, ( caution) beware on ordering any product from this company.

Ordered an impact wrench that was stated to be in stock. Almost a week later I get an email that it is coming from the manufacturer to them and then to me. Two weeks later I get an emaul that they will be shipping to me when received. DO NOT ORDER FROM THEM IF YOU NEED IT ANY TIME SOON.

A week AFTER I wrote this review I got another email from Jack's and they still have not shipped the tool to me. Afterr 15 working days and 21 actual days since I placed the order, still not received. Canceled the order and within an hour, I got a cancellation.

Gave up my morning break and now my lunch break on hold for customer service. The whole time hearing "we at Jack's small engines feel the after sales support is as important as before the sales" How about putting some of your emailers on a telephone.

My order was first sent by FedEx a month ago. Fex Ex said it was due to two different addresses so it went on hold in K. C. for a week and was sent back to Jacks. There it sit until l called them and said they had just received it back. They would reship it but with UPSC. THE SNAIL MAIL. A month has gone by and it is still not here. I paid good money to ship it when first ordered my stuff. Lots of grass grows in a month. I do belive the shipping labels were bad to start but my address was inputed correct. Strongly feel they let the ball sit on this orderand l will not order from them again. Hope you read this before you use them as your source of purchase.

These one star reviews are no joke. This company, who is Northern Tool by the way, is horrible! Buy anything you need from ANYONE else.

I order an engine from jacks and I never received it. They can't find my engine and there not willing to replace the missing engine. Big waist to time and energy dealing with this company!